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Refund Request Letter for Online Orders (Free)
For online, mail and phone orders, sellers must ship within the time they promised (or 30 days) or let you cancel for a full refund (FTC Mail Order Rule).
1. What do you need?
2. The details
📅 Give them until 2026-10-23
3. Your rights
- ✔For online, mail and phone orders, sellers must ship within the time they promised (or 30 days) or let you cancel for a full refund (FTC Mail Order Rule).
- ✔If you paid by credit card and the seller won't help, you can dispute the charge.
✉️ 4. Your letter
Send by email or the company's online form, plus certified mail for disputes. Keep copies.
🧭 What to do next
- Send the letter and give the seller 14 days.
- No refund? Dispute the charge and report the seller.
Official help:
General information and templates, not legal advice. Rules can vary by state and card agreement. 🔒 Everything stays on your device.
📦 Your rights at a glance
- • For online, mail and phone orders, sellers must ship within the time they promised (or 30 days) or let you cancel for a full refund (FTC Mail Order Rule).
- • If you paid by credit card and the seller won't help, you can dispute the charge.
Questions people ask
How long do I have to dispute a credit card charge?+
Under the Fair Credit Billing Act, send a written dispute within 60 days of the statement that first showed the error. Many card issuers accept disputes later through their own policies, so it's worth asking even if you're late.
Is debit card fraud protection the same as credit card?+
No. With debit cards your protection depends on how fast you report: within 2 business days your loss is capped at $50, within 60 days of the statement at $500. Report immediately.
Does the airline have to give me cash instead of a voucher?+
If your flight was cancelled or significantly changed and you didn't accept the alternative, DOT rules say you're entitled to a refund to your original payment method.